Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

All return orders are charged with a 20% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 7911 Redwood dr suite 141 Cotati CA 94931.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Liz@jeepspeedshop.com for questions related to refunds and returns.

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California • Australia

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Laura Hodgson

Positive: Professionalism
Excellent service and communication – highly recommended if you want to put a Hemi V8 in your Wrangler. Todd and his crew were able to fix issues from another shop that did my original Hemi conversion which failed emission testing in CO. For over a year the original shop was not able to get my Jeep to pass emissions. Todd is the expert on CARB certified and emission compliant Hemi engine conversions. I now have a completely legal and beautiful Hemi JK. If you are going to put a Hemi engine in your Jeep, you should do it with Jeep Speed Shop as it will be done right and will be legal and pass emission testing the first time. It was well worth the drive from CO to CA. Thank you, Todd!

benjamin j

Positive: Professionalism, Quality, Value
Hats off to Todd what a fantastic job he did on my 07 Jeep JKU! I went with the 5.7 VVT Hemi truck engine with 8 speed transmission and it was one of the best decisions I ever made. I just got my rig back last week the sound of the V8, the smoothness of the 8 speed with manual sifter and all the powers I’m gained makes my Jeep become one of the bests around. It’s also 100% Carb legal, which is a big deal for me since I’m from Cali. The customer service was outstanding and the communication was great! Todd’s been sending me the WIP pictures during the entire process. He even posted a video on YouTube and IG to show off my 8 speed. All in all, I’m beyond happy and so glad that I went with JSS for this project! Again, thank you Todd and Liz for everything you’ve done and I just hope your shop is closer to me! :)

Michael Egli

Absolutely amazing. If you look back at older reviews you’ll see they went through a slump. Some bad staff left a few customers unhappy, but all of that has changed after management went through the business and wiped the slate clean. Now, they are once again the best engine swap experts for Jeeps HANDS DOWN.
In my case, the most recent project was a 2008 Jeep Wrangler Rubicon (not much left of the Rubicon though). 6.4 SRT Hemi Swap, Auto, Atlas 4 Speed. They not only tackled that with beautiful precision and an absolutely factory look, but they also took care of a half dozen other issues such as cleaning up some wiring from the previous owner, fixing ebrake issues, and much more.
Their communication has been stellar. Their professionalism amazing. And the quality of work is beyond words. If you are looking for an engine swap, do not pass Go, do not collect $200, call these guys ASAP and do whatever you can to let Todd do this for you.